SHOPPING INFORMATION
If you end up having to cancel an order or return the product first read our Cancellation Policy then fill out the Cancel Order Form
This depends on the product ordered and the total weight.
This depends on the product ordered. On average, our products will arrive in Delhi in 2-4 days and to other provinces in 4-10 days, on average.
Yes, all our products are shipped with tracking numbers. Right after you make a purchase we send you a mail with your tracking number. If you are not able to track the mail in your inbox, please consider checking spam folders.
Most of the times, this is because our customers accidentally enter wrong email id. Throughout the process we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice.
If you believe you may have entered your email in wrong, please contact us and we will fix it for you.
PAYMENT INFORMATION
A wishlist allows shoppers to create personalized collections of products they want to buy and save them in their user account for future reference
- You accidentally entered incorrect credit/debit card details like name on the card, card number, CVV, 3D secure PIN and expiry date. In case of an American Express card, your transaction could fail if your billing address pincode is incorrect.
- The card details you provided are no longer valid or need to be updated.
- Your bank is going through an outage.
- You accidentally closed/refreshed the page or pressed backspace while the transaction was being processed by your bank.
- Your card may be blocked for online transactions.
- Please send a photograph of the item by email to shop@trendytunnel.com
- In case of a damaged item, please send a photograph that clearly depicts the damage.
- In case of an incorrect delivery, please also add a photograph of the barcode and the label on the item.
- We will get back to you as soon as we have verified the matter.
- Should the error be attributed to us, then we can offer you either a returns label or a free return of the incorrect item(s); in countries where that is not possible, we will refund the shipping costs.
- In the latter case, we will need a copy of the shipping invoice for the refund.
It usually takes about an hour for your order to start getting prepared for shipment. During this time the order will be listed as Pending on your order history page. If it is listed as Pending, you can cancel. You can also cancel your order if your item is not in stock.